FAQ

About eezly

​​eezly, which officially launched in August 2021, was founded by Phil Dallaire with the purpose of making the world more efficient by redefining the status quo of online food delivery through its unique price comparison feature of food delivery companies. The new and innovative Montreal startup has the vision to help people, all around the world, have better control over their buying decisions, and their mission is to help people save time and money every time they order online. The eezly family, composed of eight incredibly talented people of five different nationalities, has already over one hundred partners integrated to its platform in the Montreal metropolitan area. Their adventure is just starting, and you can join them by downloading eezly on the App store or Google Play Store.

  • Our purpose is to make the world more efficient.
  • Our vision is to help people, all around the world, have better control over their buying decisions
  • Our mission is to help people save time and money every time they order online.

The idea to optimize the way people order food online came in July 2020 when the founder, Phil Dallaire, was living in Shenzhen, China. Having experienced the convenience of technology in Chinese peoples’ life, he wanted to develop a delivery platform for the North American market that would not only focus on food, but on the essentials of everyday life such as corner shops items, pharmacies products and groceries. 

Through his initial research, he concluded that many players were already competing in this space. Phil did, however, identify a major problem that was not addressed by any solutions on the market: “How can people know if they got the best deal when ordering food or products online? In most cases, people wonder if they could have paid less by ordering on another app. There are probably millions of people who would like a solution to this problem.” This gap analysis proved to be the catalyst that ultimately led to the creation of eezly.

While still in Shenzhen, in August 2020, Phil started developing the team to make his vision a reality. Since he was on the other side of the planet from his target market and wanted to start the project right away, he decided to turn to freelancers that could complement the skills he didn’t have.

Fast-forward a year later, eezly officially launched the first version of its price comparison feature for food delivery on the 4th of August 2021. The dream team is now composed of eight people that are from five different nationalities which are Belgium, Pakistan, India, Colombia, and Canada.

Looking forward, eezly will continue to integrate many more food delivery companies to constantly bring more values to its users in Canada and eventually, internationally. The team also plans to expand its unique price comparison feature to other parts of the food industry, such as grocery delivery.

Here are six reasons why eezly is nothing like other food delivery companies. 

  1. eezly doesn’t consider itself as a food delivery company but as a food delivery service aggregator and a strategic partner to food delivery companies. 
  2. eezly allows you to compare different food delivery services by cheapest, fastest, and zero emissions.
  3. eezly save you time and money on every order.
  4. eezly allows you to only have one account to order from all the different food delivery partners.
  5. eezly allows you to benefit of transparent pricing as they can choose among different delivery services instead of only one.
  6. eezly supports the local economy by helping restaurants keep more in their pockets as they only charge 8% + $0.40 commission per order. 
  1. Browse our restaurant selection

Precise results for your cravings and fast enough for your stomach

  1. Add some deliciousness to your cart

Don’t resist to the burger-salad-ice-cream you’ve been dreaming of

  1. Filter your delivery service by cheapest or fastest

Find the right delivery service for you and your wallet

  1. Checkout on eezly with no additional fees

That’s right, no extra account needed and no extra fees added

  1. Enjoy your meals and savings

Eat straight out of the bag, in grandma’s old crockery, on the sofa or in the kitchen

Availableity

eezly is currently available in Montreal and Laval. The vast majority of the offers are located in downtown Montreal and Le Plateau-Mont-Royal.

If you are seeing the screen We are not in your area yet, it means no restaurants are available at the moment for your delivery address. We are currently limiting the delivery range of our restaurants to 3km, which means that depending on where you are in Montreal, you might not always have some restaurants available for your location. Note that we are constantly adding new restaurants so we should be able to offer you a restaurant selection for your area shortly.

Fees & payments

No, eezly charges no extra fees to use the platform. The only amount you will pay is for your meal, the delivery fees and the taxes.

You can pay with your credit or debit card. Apple Pay and Google Pay will be available shortly.

Delivery

  1. From the home page after login into your account, go to your profile section at the bottom right of your screen
  2. Select Delivery Address
  3. Click on Add Delivery Address at the bottom of your screen
  4. You can choose to add your address manually or from the Map. We recommend to only use the Add from the Map option if you have an Android phone as sometimes this feature might not always properly work on iOS.

Here is a short video that shows the different steps mentioned above: https://youtu.be/NI_GFEWjq_I

  1. Search for a restaurant on the home page either from the discover section, most popular or trending now.
  2. Select the restaurant you want to order from.
  3. Add your desired meal to your cart by clicking add.
  4. Add some tip if you want. We strongly suggest doing so to help the delivery drivers earn a fair salary. 
  5. Choose delivery option.
  6. Filter by cheapest or fastest.
  7. Click on the delivery company you want to deliver your meal.
  8. From the dropdown menu of the chosen company, click on checkout and your meal will be on its way shortly.

Here is a short video that shows the different steps mentioned above: https://youtu.be/dobG7EfxMzY

The delivery fees vary depending on how far you are from the restaurant you are ordering from. On average, the delivery fees vary between $4 to $9 dollars including taxes.

Account

  1. From the welcome page after opening the app, click on Sign up on the bottom right of your screen
  2. Add your information
  3. Click on verify and continue
  4. A verification code will be sent to your phone number
  5. After you have verified your number, your account will be created 
  6. Sign in to your account from the welcome page to start enjoying your eezly experience

Here is a short video that shows the different steps mentioned above: https://youtu.be/U1fKl-3v4f4

  1. From the home page after login into your account, go to your profile section at the bottom right of your screen
  2. Select Payment Option
  3. Click on Add Debit or Credit card
  4. Add your credit card details and you are good to go


Here is a short video that shows the different steps mentioned above: https://youtu.be/Xx6nDG6CjKE

  1. Search for a restaurant on the home page either from the discover section, most popular or trending now.
  2. You also can click on the discover section at the bottom of the screen
  3. If you see a screen, we’re not in your area yet, this means that we currently do not offer a restaurant in this category for your delivery address.
  4. Finally, select the restaurant you want to order from.

Here is a short video that shows the different steps mentioned above: https://youtu.be/Id_TPqiGna4

  1. Search for a restaurant on the home page either from the discover section, most popular or trending now.
  2. Select the restaurant you want to order from.
  3. Add your desired meal to your cart by clicking add.
  4. Add some tip if you want. We strongly suggest doing so to help the delivery drivers earn a fair salary. 
  5. Choose delivery option.
  6. Filter by cheapest or fastest.
  7. Click on the delivery company you want to deliver your meal.
  8. From the dropdown menu of the chosen company, click on checkout and your meal will be on its way shortly.

Here is a short video that shows the different steps mentioned above: https://youtu.be/dobG7EfxMzY

It takes on average between 35 and 55 minutes to receive your order.

Orders

Your food order will be delivered to you bike or by car by one of our delivery partners.

The delivery fees vary depending on how far you are from the restaurant you are ordering from. On average, the delivery fees vary between $4 to $9 dollars including taxes.

Before completing your order, at the checkout page, you are able to compare the different food delivery services of our partners by cheapest or fastest. Therefore, allowing you to make the best decision for your wallet.

After completing your payment on the checkout page, you will receive a confirmation pop-up. You will also receive a copy of your receipt to your email address.

To track your food order, go to your profile section and choose My Orders. From there, you will be able to see the current status of your order under the Current Order section.

To see your previous orders, go to your profile section and choose My Orders. From there, select History and you will be able to see all your previous orders.

Yes, after you have placed an order you can contact the restaurant directly. But note that any modifications or cancellation needs to be handled by the eezly support team directly. You can contact the support team at support@eezly.com or at 1-888-693-3959.

Yes, to modify or cancel an order, contact the support team at support@eezly.com or at 1-888-693-3959.

General information

To place a review of the app, go to the App store or Google Play store. Search for eezly and then click on write a review.

Your personal information are secured on our system. The only information that is not on our system are your payment information. Your payment information are stored on our payment partner servers which is one of the biggest payment company in the world with incredibly high security.

At eezly, our purpose is to help people have more efficient lives by helping them make better buying decisions. Concretely, our mission is to help people save time and money every time they order online. To achieve this, we are developing a platform similar to Kayak and Trivago but for online food orders. Visit eezly.com to learn more.

Website
https://eezly.com
Industry
Internet
Company size
2-10 employees
Type
Privately Held
Founded
2020

Never settle for the status quo

We believe in constantly challenging the status quo and embrace change in everything we do and create.

Obsessed with making our customers and partners happy

We believe that making our customers and partners happy is at the core of our duty. Without them, we are nothing.

Be transparent

We believe in being transparent in everything we do to offer the best service possible. 

Create the best experience

We believe in only delivering high-quality products and always be improving to offer the best experience possible to our users. 

Doing the right thing

We believe that everyone is responsible to make this world a better place and we do so through our innovations and creations.

Keeping things simple

We believe that the best things in life are simple, and we believe in applying this simplicity in what we create.

eezly is proud to partner with over 100 local restaurants and  different Montreal food delivery companies. 

  • EVA
  • Tiktakexpress.com
  • Chasseurs courrier